We send our packages with DPD parcelservice.
As soon as your order is ready to send out, your DPD label is made and your track and trace number is emailed to you by DPD.
We make sure you know exactly how things are going with your order. After logging into the web boutique, go to Recent orders > view the status of your order(s). From the moment the parcel is sent to you, you will also see the DPD courier tracking number.
You will then be able to trace your parcel via the DPD website:
Alway control your package at delivery.
DO NOT ACCEPT OBVIOUSLY DAMAGED GOODS.
Report even minor default to the couriers POS (the little black signing box)
If this is not done, no claims can be accepted.
Returns of damaged goods:
We do take the greatest care wrapping your order. Everything is controled and double checked in our workplace.
If your parcel does arrive damaged, report us within 24 hour, by mail, accompanied by clear pictures as a prove.
After consultation you can send the parcel back to us and we will take the necessary steps to replace the item.
Returns should be sent to: Wonderwall, gwapo bvba, Appelhoekstraat 11, 9770 Kruishoutem.
As soon as your package arrives, we will send you a replacement.
In accordance with consumer protection laws, you have at all times the right to return your order to us without explanation for a full refund. You may return most of the goods sold by Wonderwall, except personalised goods
All items must be returned unused and undamaged within fourteen days after receipt of the parcel, in the original packaging. Returns should be sent to:
Wonderwall, gwapo bvba, Appelhoekstraat 11, 9770 Kruishoutem.
Please note that the customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. Put a note in the box with your name, your address, your bankdetails and the order number. You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after your shipment has been received by us.
We cannot be held liable for non-compliance with any obligations it may have with respect to the customer resulting from occurrences beyond its control. This includes any serious interruptions to the little zebra's activities and/or stagnation of the logistics chain.